Question 1

Is Voxilo cheaper than Smith.ai?

Accepted Answer

At first glance, Smith.ai's self-serve Starter at $95/mo looks cheaper than Voxilo One at $149/mo. But Smith.ai's Starter covers only ~2 calls/day — around 60 calls/month. At Smith.ai's $1.90/call rate, a business fielding 100 calls/month pays $190/mo before overages. Overage calls are $2.40 each. With Voxilo One at $149/mo, you get 300 included minutes — roughly 100 calls at 3 min each — with $0.20/min overage. For businesses with steady call volume, Voxilo is typically more cost-predictable.

Question 2

What is the main difference between Voxilo and Smith.ai?

Accepted Answer

Smith.ai is a human-agent hybrid service — your calls are handled by a combination of AI automation and live human receptionists. Voxilo is fully AI-native: every call is handled by the Voxilo voice agent (powered by Grok realtime voice) from start to finish, with optional transfer to a human number at your business. If you specifically need a live human to handle complex or sensitive calls, Smith.ai's hybrid model may be preferable. If you want 24/7 coverage, instant responses, and detailed call intelligence without human staffing costs, Voxilo is built for that.

Question 3

Does Smith.ai have TCPA compliance?

Accepted Answer

Smith.ai's public pricing and product pages do not mention TCPA compliance, quiet-hours enforcement, or consent evidence storage. Voxilo's 10-step compliance engine runs before every call and stores courtroom-grade consent records for 5 years. If TCPA compliance and consent evidence are important to your business, this is one area we encourage you to compare in detail before choosing.

Question 4

Can I evaluate Voxilo without disrupting my current setup?

Accepted Answer

Yes. During Voxilo onboarding you choose to either forward your existing number to Voxilo or port it. Forwarding is instant and reversible — your Smith.ai setup remains intact while you evaluate Voxilo on a separate number or side-by-side. Voxilo's self-serve onboarding takes under 10 minutes.

Question 5

Does Voxilo have human-agent escalation like Smith.ai?

Accepted Answer

Voxilo does not employ live human receptionists. It does support call transfer to a human — when the AI determines the caller needs human help (complexity, distress, explicit request), it transfers to a number you configure (your office line, on-call staff, etc.). This is different from Smith.ai's model where a human agent takes over the conversation within their platform. If you need Smith.ai-style live receptionist backup, that's a genuine advantage Smith.ai has over Voxilo.

Question 6

What happens to my call data if I switch from Smith.ai?

Accepted Answer

Your Smith.ai call history stays in Smith.ai's platform — Voxilo cannot import it. Going forward, every Voxilo call is captured: full transcript, recording, consent evidence, lead extraction, and Owner Briefing email. Voxilo's compliance records (consent events) are stored for a minimum of 5 years per TCPA requirements.

Question 7

Does Voxilo integrate with the same tools as Smith.ai?

Accepted Answer

Smith.ai integrates with a wide range of CRMs (HubSpot, Salesforce, Clio, and more). Voxilo One and Plus ship with Cal.com and Google Calendar plug-and-play. HubSpot, Jobber, Housecall Pro, ServiceTitan, and GoHighLevel are available on Plus/Pro with a custom setup engagement. If you rely on a specific Smith.ai integration, contact us before switching to confirm current availability.

Question 8

Does Voxilo support multiple languages?

Accepted Answer

Voxilo supports 20+ languages including English, Spanish, French, Mandarin, Portuguese, and Arabic, with automatic language detection and seamless code-switching mid-call — powered by xAI's Grok voice model. No configuration needed; the agent matches the caller's language.

Feature	Voxilo	Smith.ai
Entry-level monthly priceSmith.ai annual plans are a separate done-for-you product tier, not a % discount	$149/mo (Voxilo One)	$95/mo self-serve / $500/mo annual
Billing modelSmith.ai charges per call; unused calls expire monthly on self-serve plans	Per minute (300 min included)	Per call (~2–55 calls/day depending on plan)
Overage cost	$0.20/min above 300	$2.40/call overage (self-serve)
AI-native (no human agents)Smith.ai offers live human agent handoff — a feature Voxilo does not have
TCPA compliance engine		Not publicly documented
Courtroom-grade consent evidence		Not publicly documented
Quiet-hours enforcement (state-specific)		Not publicly documented
Owner Briefing after every callSmith.ai sends call summaries; Voxilo Owner Briefing includes revenue attribution
Voice personas	1–5 named AI personas	Human agents (no AI persona selection)
Appointment booking
Lead qualification + extraction
Industry-aware templates		Not publicly documented
Multilingual support (auto-detect)	20+ languages, auto-detect	Not publicly documented
Call recording + transcription
Free trialSmith.ai does not advertise a free trial on its pricing page	14 days + $15 credit
30-day money-back guarantee	On Voxilo One
Human live-agent escalationSmith.ai can escalate to a live human agent — Voxilo transfers to a human number (your staff)

Voxilo and Smith.ai — side by side

Feature-by-feature comparison

The only AI front desk with courtroom-grade TCPA evidence

Common questions

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