Acceptable Use Policy

1. Prohibited Uses

You may not use the Voxilo Service to:

• Use purchased or rented contact lists: The Service may only process missed calls from consumers who have voluntarily called your business phone number. Forwarding purchased lists, scraped contacts, or third-party lead databases through the Service is strictly prohibited
• Send spam or unsolicited messages:Use the Service to send bulk unsolicited messages, promotional campaigns, or communications unrelated to a consumer's original call
• Harass or threaten consumers: Use the Service in any way that is abusive, threatening, defamatory, or harassing toward consumers
• Engage in illegal activity: Use the Service to facilitate any activity that violates federal, state, or local laws, including but not limited to TCPA violations, fraud, or deceptive trade practices
• Employ deceptive practices: Misrepresent the nature of your business, services offered, pricing, licensing status, or any other material fact to consumers through the Service
• Provide misleading business information: Submit false or inaccurate business details (name, address, licensing, service area) during onboarding or at any point during your use of the Service
• Impersonate others: Use the Service to impersonate another business, individual, or entity, or misrepresent your affiliation with any person or organization
• Interfere with the Service: Attempt to gain unauthorized access to the platform, disrupt service operations, reverse-engineer the software, or circumvent security measures
• Resell or redistribute: Resell, sublicense, or provide access to the Service to third parties without our written consent
• Contact opted-out consumers: Use any other channel to contact consumers who have opted out of Voxilo communications, using data obtained through the Service
• Manipulate AI behavior: Attempt to inject prompts, override system instructions, extract proprietary prompts, or repurpose the AI for tasks outside the scope of lead recovery through the Service
• Bypass compliance controls: Attempt to circumvent quiet hours, consent verification, rate limits, opt-out processing, or any other compliance control implemented by the Service

2. Client Obligations

As a Voxilo client, you are expected to:

• Forward only legitimate missed calls: Ensure that phone numbers processed by the Service come from genuine missed calls to your business, not from purchased lists or other sources
• Maintain valid licenses and insurance: Hold and maintain all licenses, permits, certifications, and insurance required to operate your business in your service area
• Respond to qualified leads promptly: Make a good-faith effort to follow up with leads that the Service qualifies and delivers to you
• Keep business information current: Promptly update your business profile if your service area, hours, pricing, licensing, or contact information changes
• Report issues: Notify us promptly if you become aware of any misuse, security incidents, or compliance concerns related to your account
• Cooperate with compliance requests: Respond to our requests for information related to compliance audits, consumer complaints, or regulatory inquiries

3. Enforcement

We take violations of this AUP seriously. Our enforcement process follows a graduated approach:

1. Warning: For a first or minor violation, we will notify you of the issue and provide a reasonable timeframe to correct it. We will document the violation and any corrective steps required.
2. Suspension: For repeated violations, serious violations, or failure to correct a previously warned issue, we may suspend your account. During suspension, the Service will stop processing missed calls for your business. Suspension remains in effect until the issue is resolved to our satisfaction.
3. Termination: For severe violations (including but not limited to illegal activity, use of purchased lists, or repeated serious violations after suspension), we may terminate your account immediately and permanently. Upon termination for cause, no refund of prepaid fees will be issued.

We reserve the right to skip the warning step and proceed directly to suspension or termination in cases involving illegal activity, imminent harm to consumers, or conduct that poses a significant compliance risk to Voxilo.

4. Reporting Violations

If you become aware of any misuse of the Voxilo Service, or if you believe a client is violating this Acceptable Use Policy, please report it to:

Voxilo
(operated by CraftsmenLeads LLC, Wyoming)
30 N Gould St, Suite R
Sheridan, WY 82801
Abuse Team
Email: info@voxilo.ai
Website: voxilo.ai

All reports are reviewed promptly and handled confidentially.

5. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.