Voxilo

Channels

Capture website conversations without splitting the customer story across tools.

Web chat belongs in the same operational timeline as voice and transactional follow-up. The goal is a clear customer record, not another isolated inbox.

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What it supports

  • Captures website customer requests when a visitor is not ready to call.
  • Keeps web chat activity visible alongside voice and SMS history.
  • Helps the office verify whether a callback request was captured.
  • Gives teams one place to review the real sequence of customer contact.

Owner controls

  • Widget configuration.
  • Customer intake and callback capture rules.
  • Conversation outcome labels such as captured, booked, answered, or blocked.
  • Shared communications history for office review.

Why this is credible

  • The web app includes public web-chat API and widget surfaces.
  • The docs describe communications history across voice, SMS, and web chat.
  • The feature is positioned as a continuity layer rather than a separate campaign tool.

FAQ

Common questions about Web chat

Does Voxilo support web chat?

Yes. The product includes web-chat surfaces and keeps chat activity connected to broader communications history.

Why connect web chat with voice history?

Customers often move between channels. A shared history helps the office understand what already happened before deciding the next step.

Is web chat only for support?

No. It can support intake, callback capture, and follow-up review for service teams.