Messaging

Send short, expected texts that confirm what just happened.

SMS confirmations are for transactional updates such as booking confirmations and callback summaries. They are not a broad outbound marketing stream.

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What it supports

Confirms bookings or callback next steps after a conversation.
Keeps texts short, expected, and connected to the customer interaction.
Uses consent-aware messaging rather than hidden assumptions.
Supports clearer follow-through after voice behavior is stable.

Owner controls

Customer consent before sending.
Business texting readiness.
Approved transactional message types.
A2P and opt-out handling expectations.

Why this is credible

The docs explicitly frame SMS confirmations as transactional, not marketing blasts.
The public legal and trust surfaces include SMS and TCPA terms.
The product plan links texting readiness to A2P Trust Center setup.

FAQ

Common questions about SMS confirmations

Are Voxilo SMS confirmations marketing texts?

No. The public-safe model is transactional confirmation and callback follow-up, not broad outbound promotion.

Does the caller need to agree to receive a text?

Yes. The docs describe consent as a real permission step before SMS confirmations are used.

When should SMS confirmations be turned on?

After the voice workflow is stable and business texting readiness is in place.