Memory

Help repeat customers feel recognized without turning calls into a messy archive.

Caller memory is a practical layer of approved context: preferences, property details, service history, and handling notes that make future conversations smoother.

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What it supports

Recognizes useful context from previous customer interactions.
Helps repeat callers avoid explaining the same basics every time.
Keeps service history and preferences available where appropriate.
Supports better handoff for callers who need special handling.

Owner controls

Owner review before durable facts become active.
Approved, pending, blocked, and forgotten memory states.
Controls for removing stale or unhelpful remembered context.
Boundaries against storing every raw transcript detail as memory.

Why this is credible

The product docs frame memory as approved customer context, not a raw transcript archive.
Memory is tied to review, blocked attributes, and forget controls.
The public trust layer explains data-handling and customer-control expectations.

FAQ

Common questions about Caller memory

Does Voxilo remember every detail from every call?

No. Caller memory is meant for useful approved context, not blindly reusing every transcript detail.

Can owners remove remembered caller context?

Yes. Owners should be able to forget facts that are outdated, noisy, or no longer appropriate to keep.

What kinds of facts are useful memory?

Common examples include contact preferences, property details, equipment context, service history, and escalation notes.